A Special Thanks to our Sponsors:
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BE THE EXPERT THAT YOU WANT TO BE, AND THAT YOUR CUSTOMERS DESERVE
What motivates the retail PROFESSIONAL? Is it the desire to serve the customer? Is it the ability to use a variety of sales techniques to showcase the product to its best advantage? Is it the need to be at the top of the competitive heap within an industry? Is it the opportunity to increase personal income through improving standards of excellence? Is it the contribution to the community at large by providing a quality resource?
Professional expertise is a finessed balance of product knowledge, sales techniques, customer relationships, organizational growth, continuing training and education and the employment of the highest ethical ideals sustained over time. It’s comparable to the highest quality gem: if one of the facets is imperfect, the value of the total jewel is diminished!
Investing in your personal proficiency in each of these components enhances your value to your customer, your company, your community and your industry. Naturally, as your value increases, so does the potential for your income and personal satisfaction to increase.
So…where are YOUR strengths and weaknesses on the continuum of Professionalism?
- Do you relate well with every individual who enters your store? Can you cultivate a friend with a variety of personalities? Is it easy for you to empathize with the viewpoint of your customer?
- Do you know all of the aspects of each of your products? All of the features and benefits? All of aspects of the fabrication processes? The companies and their reputations?
- Do you have a large and varied collection of sales skills to tailor your service to the needs of your customer? Can you recognize the signals from each customer that the sales process is progressing through each phase?
- Does your company have requirements to ensure the greatest satisfaction for your customer? Do you follow all of those policies carefully to build the best client relationships possible?
- Are you the team member that every company desires and nurtures to enable the greatest value for the customer, the employees and the health of the company?
- Do you actively contribute your talents to the community?
- What organizations within the industry do you support?
- Are your personal standards and life choices of the highest ethical level? Are you motivated by the desire to serve, the integrity to provide value to your customer, your company, your community and your industry as a whole?
Your ability and desire to honestly assess your own levels of expertise and then INVESTIGATE the Next Steps to tend to your personal and professional development CREATE the atmosphere for success. Following up on those next steps bring the intention of accomplishment into FOCUS and completion of the plan equates to EXCELLENCE achieved by few!
“Change and growth take place when a person has risked himself and dares to become involved with experimenting with his own life.” – Herbert A. Otto, Psychologist and Author
Be sure to go to https://principlesforbusinessandlife.com/ – click on My Viewpoint Newsletter and read a fabulous article titled:From Nothing to Everything: My Journey
Through Grit and Determination
By Diana Machado
This Month’s Training Tools Special – Sales and Sales Managers Aptitude Tests- Regularly $149.00 – this month only $49.95.
IAS Training is revolutionizing the training industry with our Sales and Sales Management Aptitude Tests for potential new hires and existing staff.
The Aptitude test will take the guesswork out of hiring. At the very least you will know if they believe in the basic Sales Management principles and good salesmanship strategies and techniques. When hiring, you need to know if you are getting the person with the best chance of success and the willingness to do what you want them to do. Obviously, no one is qualified to work in your store until they have been trained to work in your store, doing things the way you want them done. What are their beliefs when it comes to approaching a customer? What are their beliefs relating to their responsibilities are as a salesperson? All of your questions are answered with the Aptitude Test.
For existing staff the Aptitude test will tell you where you need to work with your people on sales and sales management techniques.
We provide you with the answer sheet so you can do the analysis. Don’t expect people to get the exact right answers, however you will know if their thought process is in at least the same zip code. If you want us to look at the results and make recommendations, we can do that free of charge. We don’t want to replace your test for honesty/security etc. However, now you can find out if they will have what it takes to be successful when it comes to protecting your most valuable asset: your customers!
Go to https://principlesforbusinessandlife.com/ – click on Training Tools to place your order
Have your staff subscribe to the Munchies Newsletter and please pass this along to others within your circle of influence.
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