• You Weren’t Born With A Fair Certificate

    Please Support and Thank our Sponsors: Click on the sponsors logo to learn more about each company. You Weren’t Born With A Fair Certificate! Sometimes…

  • That Which You Measure Will Improve

    Please Support and Thank our Sponsors: That Which You Measure Will Improve Too often, owners, managers, and salespeople in the jewelry, furniture, and pawn industries…

  • You Can’t Fake It!

    Please Support and Thank our Sponsors: You Can’t Fake It! We’re all guilty. Every one of us has done it. If you’re honest, you can’t…

  • What are they really looking for?

    Please Support and Thank our Sponsors: What Are They Really Looking For? What are customers really looking for when they walk into your store or…

  • Attitude

    Please Support and Thank our Sponsors: Attitude The older I get, the more I realize just how important attitude is in determining a person’s success—both…

  • What’s In A Name?

    Please Support and Thank our Sponsors: What’s In A Name? I am convinced that every successful company began the same way — the owner knew…

  • Is This A Mickey Mouse Organization?

    Please Support and Thank our Sponsors: Is This a Mickey Mouse Organization? Is this manager for real?What is she thinking?That new sales process will never…

  • Honesty, Integrity, and Heroic Customer Service

    Please Support and Thank our Sponsors: Honesty, Integrity, and Heroic Customer Service I was recently working with a group of sales professionals and asked them…

  • Do Something Different!

    Please Support and Thank our Sponsors: Do Something Different I recently read an article stating that forty-nine percent of customers who leave a business and…

  • Do You Really Know What You Are Up Against?

    Please Support and Thank our Sponsors:  Do You Really Know What You’re Up Against?   The information highway is no longer coming—it is already in…