Leadership

You Can’t Fake It!

Please Support and Thank our Sponsors: You Can’t Fake It! We’re all guilty. Every one of us has done it. If you’re honest, you can’t…
What are they really looking for?

Please Support and Thank our Sponsors: What Are They Really Looking For? What are customers really looking for when they walk into your store or…
Attitude

Please Support and Thank our Sponsors: Attitude The older I get, the more I realize just how important attitude is in determining a person’s success—both…
What’s In A Name?

Please Support and Thank our Sponsors: What’s In A Name? I am convinced that every successful company began the same way — the owner knew…
Gold Medal Coaching For Sales

GOLD MEDAL COACHING FOR SALES Your sales staff is (obviously) your team for winning the Olympics of Excellence. Because they are employed in your store,…
Is This A Mickey Mouse Organization?

Please Support and Thank our Sponsors: Is This a Mickey Mouse Organization? Is this manager for real?What is she thinking?That new sales process will never…
Honesty, Integrity, and Heroic Customer Service

Please Support and Thank our Sponsors: Honesty, Integrity, and Heroic Customer Service I was recently working with a group of sales professionals and asked them…
Do Something Different!

Please Support and Thank our Sponsors: Do Something Different I recently read an article stating that forty-nine percent of customers who leave a business and…
Do You Really Know What You Are Up Against?

Please Support and Thank our Sponsors: Do You Really Know What You’re Up Against? The information highway is no longer coming—it is already in…
It’s The Little Things

Please Support and Thank our Sponsors: It’s the Little Things Some of you already know I’m not much of a golfer — and now the…

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